Welcome to Our Help Site

General

28 articles in this Topic

• Can I make a larger order of feeders than the order form allows?
• Do you offer coupons?
• Do you offer discounts on bulk orders?
• Do you sell gift cards?
• Do you sell reptile lighting?
• Do you sell reptile products?
• How do I contact you?

See all articles in General →

Shipping

17 articles in this Topic

• Do you include heat/cold packs with orders?
• Do you ship outside of the US?
• How do you pack your orders?
• How do you ship your orders?
• I received my shipping notification, but my package is still in Kansas.
• Is it better to order at the beginning or end of the week?
• What if I won't be home for delivery?

See all articles in Shipping →

Dubia Roaches

29 articles in this Topic

• Are dubia roaches creepy?
• Are dubia roaches good feeder insects?
• Are feeders fed on Dubia Diet safe for reptiles to eat?
• Can Dubia Diet be used to feeder insects other than dubia roaches?
• Can dubia roaches fly?
• Can I order pre-sexed nymphs?
• Can I place an order by phone?

See all articles in Dubia Roaches →

Hornworms

12 articles in this Topic

• Can I feed hornworms from my garden to my pet?
• How big do hornworms get?
• How do I house/store my hornworms?
• How do I make the hornworm food?
• I ordered medium/large hornworms, why did I get smalls?
• My hornworm turned red — is it still safe for my pet to eat?
• What are hornworms?

See all articles in Hornworms →

NutriGrubs

13 articles in this Topic

• Are BSFL good feeder insects?
• Can I feed black soldier flies to my pet?
• Do BSFL bite?
• Do BSFL need to be dusted?
• Do BSFL need to be gut-loaded?
• How do I store BSFL?
• How long do BSFL last?

See all articles in NutriGrubs →

Black Soldier Fly Larvae

13 articles in this Topic

• Are BSFL good feeder insects?
• Can I feed black soldier flies to my pet?
• Do BSFL bite?
• Do BSFL need to be dusted?
• Do BSFL need to be gut-loaded?
• How do I store BSFL?
• How long do BSFL last?

See all articles in Black Soldier Fly Larvae →

Superworms

15 articles in this Topic

• Are superworms and mealworms the same?
• Can I make small or medium superworms larger?
• Do I need to dust superworms with supplements before feeding them to my pet?
• Do superworms bite?
• How do I feed superworms to my pets?
• How do I gut-load superworms?
• How do I house my superworms?

See all articles in Superworms →

Mealworms

11 articles in this Topic

• Are mealworms and superworms the same?
• Are mealworms bad feeders?
• How do I feed mealworms to my pet?
• How do I gut-load mealworms?
• How do I house/store mealworms?
• How long do mealworms last?
• What are mealworms?

See all articles in Mealworms →

Waxworms

11 articles in this Topic

• Are waxworms good for my pet to eat?
• Are waxworms high in fat?
• Are waxworms the same as black soldier fly larvae or butterworms?
• Can waxworms be used as staple feeders?
• How do I house/store my waxworms?
• What are the nutrition facts for waxworms?
• What are waxworms?

See all articles in Waxworms →

Butterworms

12 articles in this Topic

• Are butterworms good for my pet?
• Can butterworms be used as a staple feeder?
• How big do butterworms get?
• How do I take care of my butterworms?
• How long do butterworms last?
• How nutritious are butterworms?
• What are butterworms?

See all articles in Butterworms →

Crickets

13 articles in this Topic

• Are crickets noisy?
• Do crickets bite?
• Do crickets carry parasites?
• Do you have crickets for sale?
• How do I house/store feeder crickets?
• How long do crickets last?
• My crickets died — what happened?

See all articles in Crickets →

Lizards

2 articles in this Topic

• Bearded Dragons and Cohabitation
• How to care for your bearded dragon

Subscriptions

6 articles in this Topic

• Can I set up recurring orders?
• How do I make a subscription?
• How do subscriptions work?
• My dubia are showing as out of stock
• Subscription item out of stock
• Why is my recurring order not being sent?

Miscellaneous

1 article in this Topic

• How do I use the Relief Fund?