General

• Can I make a larger order of feeders than the order form allows?

  Yes! Simply make multiple smaller orders that add up to your desired quantity. For particularly large orders, you may want to sign up for a wholesale account.

• Do you offer coupons?

  We occasionally offer coupons on our Facebook page and via promotional emails. If you are a new customer, you can use the code NEWCUSTOMER for 10% off your first order, or sign up for a rewards account and get 200 points. If you have purchased from our website before, the email address you used t...

• Do you offer discounts on bulk orders?

  Yes! You can find more information on our wholesale options and pricing here.

• Do you sell gift cards?

  We do! We are now offering gift cards and you can buy them here!

• Do you sell reptile lighting?

  We do sell basking bulbs, fixtures, UVB bulbs, as well as various other reptile supplies and equipment as well as our live insects. You can browse our Reptile Supplies sections, use specific terms to search for what you need, alternatively if you still can't find what you need you will be able to...

• Do you sell reptile products?

  Yes! We currently offer hundreds of reptile products. Check out our Reptiles Supplies section under Shop to see what we have in stock!

• How do I contact you?

  If you need to get in touch with us regarding your order, or for another reason then please message us via our live chat on our website for the quickest response time. You can also send an email to orders@dubiaroaches.com or message us on Facebook!

• How do I set up a wholesale account?

  If you are a retailer and would like to set up a wholesale account, you can apply for one here, once your account has been approved you will find our whole pricing and products after you sign in. If you have any questions just get in touch with our customer care team through the instant chat on o...

• How to Make an Enclosure Bioactive

  Providing an engaging and safe environment is one of the top priorities when taking care of any exotic pet. Pet stores are notorious for sending new hobbyists home with small tanks and a couple fake plants, but these bare-bones setups are not ideal for an animal’s well being. Bioactive enclosure...

• I can't log in, it says my account does not exist!

  This can happen if your account is not properly activated, when you try setting up a new one it will also say that your email is already in use. If this happens, you can look for an email that would have come from us when you set the account up that is asking you to activate your account, alterna...

• I have items in my cart and I can't check out

  We are currently closed for new orders temporarily while USPS is not picking up mail due to extreme weather, we will resume orders as soon as we possibly can. We apologize for the inconvenience and thank you for your patience.

• I have not yet received my refund?

  Please bear in mind that refunds can take 3 - 5 business days, depending on your financial institution of choice, from the date on the email notification that you received of your refund, please allow that time before contacting us about your refund. If that time has passed be sure to double-chec...

• I heard you were giving away free bugs, where are mine?

  We routinely overpack every order by 10% but not only that we always randomly put free bugs into various orders every week, there is no favoritism involved nor can we honor requests for freebies. BUT we do have our FREEBIES page where you can select products to add to your cart, once you checkout...

• I need to change my address, is it too late?

  If you have placed an order with us and you have received the email that your order is being shipped and on its way then yes unfortunately it is too late for us to change your address, the best course of action for you would be to contact your local post office and see if they will help you with ...

• I ordered multiple tubs of dubia, why did I get one tub?

  With small amounts of feeders, for example, 2 x 50 count dubia, we will always combine into one container wherever possible, so for 2 x 50 count, you will receive 1 x 100 count plus extra thrown in free of charge in case of small amounts of DOA. So if you were expecting multiple tubs but only rec...

• I was issued credit but I can't find it / How do I spend my dubia dollars?

  Credit is given via our dubia dollars rewards program, if you are not a member you can join here, and here is how to access your credit and also how you spend your dubia dollars (be aware that only one code can be applied per order, and dubia dollars cannot be applied to subscription orders): 1....

• My bugs are dead/DOA

  Before you assume all is lost, ensure that you give your bugs a few hours to warm up, they go dormant when they are very cold and often wake up like nothing happened! If you still have issues after trying this then please reach out to our customer care team through the live chat so we can help!

• Should I order from you through Amazon?

  We get asked this a lot! If you like to support small businesses, please buy direct from the seller. When you buy through Amazon, they take 15% of the sale including the shipping.

• What are "Dubia Dollars"?

  To thank our customers we now give them the chance to earn points through our loyalty program, these are Dubia Dollars and can be earned by completing specific tasks. Once earned, these points can be exchanged for discounts and savings on future orders! There are multiple ways to earn; not just b...

• What are these other insects packaged separately in my order, that I did not order?

  We enjoy giving back to our customers, on occasion we will give you a gift of some bugs free with your order as a thank you for ordering from us!

• What are tropical spotted roaches, or orange-spotted roaches?

  These are other names for the dubia roach! Also known as the blaptica dubia. Many bugs have various names, so if you hear anyone referring to tropical spotted or orange-spotted roaches, you can know they mean dubia roaches.

• What is the insurance option?

  To explain how the insurance option works, for just $2 you do not have to worry about reporting your issues to us within the 1 hour window of delivery we usually require. We will also be responsible for 100% of issues with a replacement of what went wrong, regardless of whether it was our fault, ...

• What should I feed my reptile or other pet?

  All pets have varying needs, it is vital that you do plenty of research on your pet and what they need in order to keep them healthy and thriving. You can check out our sister site ReptileSupply.com which has a great info section where you can find many care sheets on various reptiles, amphibians...

• When will isopods be in stock?

  Please be patient with us — we are actively working on sourcing the best isopods for you, whether to be used as part of a bioactive clean-up crew or as pets! While you're waiting, click the "Notify Me When Available" button on the product page and enter your email address to get notified as soon...

• When will my order arrive?

  Orders placed by noon EST Monday - Thursday ship the next day. If you order on Sunday by noon your order goes out Monday. If your order is placed after noon on Thursday it won't ship until Monday. Your order should arrive 2-3 days after it is shipped.

• When will silkworms be in stock?

  Please be patient with us — we are actively working on sourcing the absolute best, most nutritious silkworms for your pet! While you're waiting, click the "Notify Me When Available" button on the product page and enter your email address to get notified as soon as they become available.

• When will you have dubia back in stock? / Why can't I place an order?

  We are currently closed for new orders until January 11th, 2021, which is why all our products are showing as out of stock on the website. This includes subscription orders which will also resume being processed on this date. We are very sorry for any inconvenience caused, we look forward to serv...

• Where are you located?

  Our facility is based in Wichita, Kansas.

• Why can't I use my coupon code on my order?

  There are a couple of reasons you may not be able to apply your coupon code to your order, one is that a code has already been applied, you are unable to use more than one code on an order at a time. The other is that you are placing a subscription order, since subscriptions are pre-discounted an...

• Why did my dubia dollars not apply to my order?

  If you made an order and your dubia dollars did not apply or you did not see a box to enter a coupon code, this may be due to you having subscription items in your order. Dubia dollars are only applicable to one-time purchase orders, however, you can skip an order on your subscription anytime to ...

• Why is my order available for pickup, when I requested delivery?

  Some delivery drivers or other postal workers will notice that the box contains live insects, and make the decision to hold them for pickup if they feel the weather may endanger the contents by spending time on the truck or sitting in the mailbox. If the weather is particularly warm or cold, hav...